Return and Refund
Effective Date: 19/11/2024
At AphroClean, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Returns must be initiated within 30 days of receiving your order.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or partially used laundry pods.
- Gift cards or promotional items.
- Items marked as final sale.
3. Return Process
To initiate a return:
- Email us at support@aphroclean.com with your order number and reason for return.
- Once your return is approved, we will provide you with a return shipping address.
- Ship the item back to us at your expense.
We recommend using a trackable shipping service to ensure your return is delivered.
4. Refunds
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original payment method.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@aphroclean.com within 7 days of receiving your order.
6. Damaged or Defective Items
If your item arrives damaged or defective, please email us at support@aphroclean.com with:
- Your order number.
- A description of the issue.
- Photos of the damaged or defective item.
We’ll resolve the issue promptly, either by replacement or refund.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card provider, as refunds may take time to post.
- Contact us at support@aphroclean.com if you’ve done all the above and still haven’t received your refund.
8. Contact Us
For any questions about returns or refunds, feel free to reach out:
Email: support@aphroclean.com
Mailing Address: Blk 560a Jurong West St 42, Singapore 641560