FAQ

Welcome to our FAQ page! Here you’ll find answers to common questions about AphroClean and our luxury laundry pods.

1. Product Information

Q: What makes AphroClean laundry pods unique?
A: Our luxury laundry pods offer long-lasting fragrance, antibacterial properties, anti-dust mite protection, and color preservation. They are also compatible with both front- and top-load washing machines.

Q: Are the laundry pods safe for sensitive skin?
A: Yes! Our laundry pods are formulated with gentle ingredients, making them suitable for sensitive skin.

Q: Can I use the pods for hand washing?
A: Yes, you can dissolve the pods in water and use them for hand washing. Always rinse thoroughly to avoid residue.

Q: Are the pods environmentally friendly?
A: Our pods are made with biodegradable materials to minimize environmental impact.

2. Ordering and Payment

Q: How can I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You’ll receive an email confirmation after your order is placed.

Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other payment options displayed at checkout.

Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of purchase. Please contact us at support@aphroclean.com immediately for assistance.

3. Shipping and Delivery

Q: Where do you ship to?
A: We ship worldwide! Check our Shipping Policy for delivery times and costs based on your location.

Q: How long does delivery take?
A: Delivery times vary by region:

  • Singapore: 2-5 business days
  • Asia-Pacific: 7-14 business days
  • USA & Europe: 10-20 business days
  • Rest of the World: 15-25 business days

Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number and instructions to track your package.

4. Returns and Refunds

Q: What is your return policy?
A: We offer a 30-day return policy for unused items in their original condition. Please see our Return and Refund Policy for full details.

Q: What should I do if my item arrives damaged?
A: Contact us at support@aphroclean.com with photos of the damaged product, and we’ll resolve the issue promptly.

5. Using AphroClean Pods

Q: How many pods should I use per load?
A: Use one pod for regular loads and two pods for heavily soiled or large loads.

Q: Can I use the pods in cold water?
A: Yes! Our pods are designed to dissolve in water at any temperature, including cold.

Q: Do the pods work with high-efficiency (HE) washing machines?
A: Absolutely! AphroClean pods are compatible with both standard and HE washing machines.

6. Contact Us

Q: How can I contact you for further questions?
A: Feel free to reach out to us anytime:

If your question isn’t listed here, don’t hesitate to get in touch with us. We’re happy to help!